Saturday & Sunday: Closed
Closed on statutory holidays

Email us with any concerns you have, and we'll get back to you as soon as possible.

Monday - Friday: 7:00am - 4:00pm
Saturday & Sunday: Closed
Closed on statutory holidays

Monday - Friday: 7:00am - 4:00pm
Saturday & Sunday: Closed
Closed on statutory holidays

Clear Aligners

Retainers & Night Guards

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Results

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NewSmile Canada

<p>Yes, there are options for express shipping at checkout.</p>

Yes, there are options for express shipping at checkout.

Can I expedite the shipping of my retainer order?

Shipping & Delivery

What are invisible aligners?

How do your invisible aligners work?

How much do invisible aligners cost?

Does the process hurt?

Will I have a lisp with my aligners?

I have a permanent retainer, do I need to remove it?

Can I get these if I have an implanted tooth?

Can I get these if I have wisdom teeth?

What is an Impression Kit?

What is a Treatment Preview?

Can I order replacement retainers or night guards without taking new impressions?

I have a permanent wire, can I get treatment for one arch?

What should I do if the impression kit size I received does not fit my teeth?

Help taking impressions

Getting Started

Can I use health insurance to cover the cost?

Insurance, HSA and FSA

How do I properly use and care for my invisible aligners?

How long do I have to wear the aligners?

What if I lose an aligner/retainer?

How do I switch my order from day aligners to night aligners?

What should I do if my clear aligner cracks or breaks?

During Treatment

How much does a retainer cost after?

Can I order retainers from NewSmile at any time?

Do you guys offer teeth whitening?

Do retainers correct crooked teeth or replace aligners?

Can I switch from a retainer subscription to an aligner payment plan?

Are there discounts or payment plans available for aligner and retainer purchases?

Can I place multiple family members' aligner orders under one account?

My retainer or night guard doesn’t fit — what should I do?

Can I combine multiple retainer orders or impressions for more sets?

After Treatment & Retention

What happens if my order is shipped to the wrong address?

Do you ship internationally?

Return shipping label is missing / not working

Changing Your Address for Future Orders

How can I update billing or shipping information on my order?

Managing subscriptions

Earning points with each subscription purchase

Manage Account

What is the refund process for custom-made products and subscriptions?

How do I return retainer or night guard purchases for a refund?

Returns via Affirm and HUMM

Return Returns & Guarantee

Refunds & Returns

Petal Ultrasonic Cleaner

Petal Whitening Light

Petal Pods

Orthodontic Chewies

Collagen and supplements

Product Help

Are your aligners BPA and latex free?

Can I get aligners if I have a missing tooth?

How do I clean my aligners, retainers, or night guards?

Anything I can do to improve my oral health?

Misc

Can I expedite the shipping of my retainer order?Updated 4 months ago