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Refunds & Returns
Our refund and returns policies
What is the refund process for custom-made products and subscriptions?
Impression kits are final sale and non-refundable after shipment due to hygiene reasons, whether used or unused. Refund amounts will consider deductions such as the cost of initial impression kits and services rendered. Updates and confirmation of re
How do I return retainer or night guard purchases for a refund?
To return retainer or night guard purchases, please follow instructions provided by our refund team. After you contact us, our team will guide you on the return process. Please note: refunds are not available after processing for production has start
Returns via Affirm and HUMM
If you made your purchase using Affirm or HUMM, here's how returns and refunds work:. Requesting a Refund. Approval & Return Process. How Refunds Work with Affirm. Refund Timelines
Return Returns & Guarantee
At NewSmile™, customer satisfaction is our top priority. If you receive your Treatment Preview and are not satisfied with the projected results, we will issue a refund minus applicable penalties and fees as outlined below. Customers with an active su